Google Fiber: does not always work

A Google Fiber customer review by GetHuman user GetHuman-marconi from December 1st, 2017

Background on GetHuman-marconi's case

GetHuman: GetHuman-marconi - can you tell our other Google Fiber customers when your case took place?
GetHuman-marconi: Yup. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Google Fiber, and if so, how?
GetHuman-marconi: I used the 866-777-7550 number I found for on the GetHuman Google Fiber customer phone number page I was on: Google Fiber Customer Service Phone Number
GetHuman: And which of these common Google Fiber customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-marconi a list of common Google Fiber problems)
GetHuman-marconi: "Update account information" was why I was trying to call.

GetHuman-marconi's review of Google Fiber customer service

GetHuman: So how would you sum up your experience for GetHuman's Google Fiber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-marconi: does not always work
GetHuman: Can you tell the rest of us a bit more from what happened on 11/24/17?
GetHuman-marconi: I would say that I spend more time waiting for service to work than I do actually using the service. I am not sure if too many people are using and the network cannot actually support the number of users, or maybe the modem*router is faulty, or maybe its not really optical fiber...
GetHuman: Let's quantify your experience contacting Google Fiber. On a scale of 1 to 5, how easy is it go get help on a Google Fiber problem?
GetHuman-marconi: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-marconi: I'd give them a one out of five on communication.
GetHuman: And what about Google Fiber's ability to quickly and effectively address your problem?
GetHuman-marconi: For that I would say one out of five.
GetHuman: And finally- any advice for other Google Fiber customers?
GetHuman-marconi: Call them early in the day or late. Don't forget any personal or account information you might need for Google Fiber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-marconi taken from his Google Fiber customer service problem that occurred on November 24th, 2017.

Google Fiber

1.00 of 5 stars | 6 reviews

GetHuman-marconi's Google Fiber Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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