Google Nest: I had a small problem understanding the technic...
A Google Nest customer review by GetHuman user ~Tired Red from November 21st, 2017
Background on ~Tired Red's case
GetHuman: ~Tired Red - can you tell our other Google Nest customers when your case took place?
~Tired Red: Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Google Nest, and if so, how?
GetHuman: And which of these common Google Nest customer issues best describes the reason you wanted to talk to them?
(Shows ~Tired Red a list of common Google Nest problems)
~Tired Red: "Dispute a Charge" was why I was trying to call.
~Tired Red's review of Google Nest customer service
GetHuman: So how would you sum up your experience for GetHuman's Google Nest customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tired Red: I had a small problem understanding the technician... he seemed to be foreign. . After we solved the communication issue, he gave me very precise excellent advice that the problem was the battery needed to be recharged and explained on how to remove the unit and recharge the battery. He explained the time for the charging and was very helpful.
GetHuman: Let's quantify your experience contacting Google Nest. On a scale of 1 to 5, how easy is it go get help on a Google Nest problem?
~Tired Red: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tired Red: I'd give them a two out of five on communication.
GetHuman: And what about Google Nest's ability to quickly and effectively address your problem?
~Tired Red: For that I would say three out of five.
GetHuman: And finally- any advice for other Google Nest customers?
~Tired Red: Call them early in the day or late. Don't forget any personal or account information you might need for Google Nest to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tired Red taken from his Google Nest customer service problem that occurred on November 18th, 2017.