Google Play: Both Chelsea and Monica were very knowledgeable...
A Google Play customer review by GetHuman user ~Heavy Cruiser from November 26th, 2017
Background on ~Heavy Cruiser's case
GetHuman: ~Heavy Cruiser - can you tell our other Google Play customers when your case took place?
~Heavy Cruiser: Yes. It was afternoon, on November 17th.
GetHuman: Did you reach out to Google Play, and if so, how?
GetHuman: And which of these common Google Play customer issues best describes the reason you wanted to talk to them?
(Shows ~Heavy Cruiser a list of common Google Play problems)
~Heavy Cruiser: "Refund or Suspicious Charges" was why I was trying to call.
~Heavy Cruiser's review of Google Play customer service
GetHuman: So how would you sum up your experience for GetHuman's Google Play customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Heavy Cruiser: Both Chelsea and Monica were very knowledgeable in helping me to solve my problem and get a refund in less than * minutes! Thanks Google Customer Service for doing a great job!!!
GetHuman: Let's quantify your experience contacting Google Play. On a scale of 1 to 5, how easy is it go get help on a Google Play problem?
~Heavy Cruiser: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Heavy Cruiser: I'd give them a four out of five on communication.
GetHuman: And what about Google Play's ability to quickly and effectively address your problem?
~Heavy Cruiser: For that I would say five out of five.
GetHuman: And finally- any advice for other Google Play customers?
~Heavy Cruiser: Call them early in the day or late. Don't forget any personal or account information you might need for Google Play to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Heavy Cruiser taken from his Google Play customer service problem that occurred on November 17th, 2017.