Google Play: First agent was not at all helpful. I then aske...
A Google Play customer review by GetHuman user ~Beth from November 23rd, 2017
Background on ~Beth's case
GetHuman: ~Beth - can you tell our other Google Play customers when your case took place?
~Beth: Yeah. It was afternoon, on November 20th.
GetHuman: Did you reach out to Google Play, and if so, how?
GetHuman: And which of these common Google Play customer issues best describes the reason you wanted to talk to them?
(Shows ~Beth a list of common Google Play problems)
~Beth: "Technical Support" was why I was trying to call.
~Beth's review of Google Play customer service
GetHuman: So how would you sum up your experience for GetHuman's Google Play customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Beth: First agent was not at all helpful. I then asked for a refund and was transferred to John, a billing agent, so I could at least get a refund. Instead John solved my technical problem. He couldn't have been better.
GetHuman: Let's quantify your experience contacting Google Play. On a scale of 1 to 5, how easy is it go get help on a Google Play problem?
~Beth: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Beth: I'd give them a five out of five on communication.
GetHuman: And what about Google Play's ability to quickly and effectively address your problem?
~Beth: For that I would say five out of five.
GetHuman: And finally- any advice for other Google Play customers?
~Beth: Call them early in the day or late. Don't forget any personal or account information you might need for Google Play to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Beth taken from his Google Play customer service problem that occurred on November 20th, 2017.