Google Play: Google charges you UNAUTHORIZED charges Once th...
A Google Play customer review by GetHuman user ~overhand from November 20th, 2017
Background on ~overhand's case
GetHuman: ~overhand - can you tell our other Google Play customers when your case took place?
~overhand: Yes I can. It was morning, on November 14th.
GetHuman: Did you reach out to Google Play, and if so, how?
GetHuman: And which of these common Google Play customer issues best describes the reason you wanted to talk to them?
(Shows ~overhand a list of common Google Play problems)
~overhand: "Gift Card Won't Load" was why I was trying to call.
~overhand's review of Google Play customer service
GetHuman: So how would you sum up your experience for GetHuman's Google Play customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~overhand: Google charges you UNAUTHORIZED charges Once they have your Mastercard they help themselves. I received one e-mail saying click on Full Price (i.e. $**.**) to get the $.** that it will show in cart. Well, I clicked on a $**.** album they went ahead and instantly charged - $**.**!!!!!!!!!!! No surprise there - it is Google after all. ALSO back in Nov. **** they charged my Mastercard $*.** for Google Play Music. Huh!!!!!!!!!!!!????????? Bottom line: they help themselves to your money without authorization. If you're OK with that - go ahead - get involved with Google. The persons I spoke with are GREAT. They had to forward me to PLAY from this Hardware Support dept. but everyone was great. Thanks for the phone number!
GetHuman: Let's quantify your experience contacting Google Play. On a scale of 1 to 5, how easy is it go get help on a Google Play problem?
~overhand: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~overhand: I'd give them a two out of five on communication.
GetHuman: And what about Google Play's ability to quickly and effectively address your problem?
~overhand: For that I would say five out of five.
GetHuman: And finally- any advice for other Google Play customers?
~overhand: Call them early in the day or late. Don't forget any personal or account information you might need for Google Play to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~overhand taken from his Google Play customer service problem that occurred on November 14th, 2017.