Google Play: I Uninstalled the app called fast food nutritio...
A Google Play customer review by GetHuman user ~sparrow from November 26th, 2017
Background on ~sparrow's case
GetHuman: ~sparrow - can you tell our other Google Play customers when your case took place?
~sparrow: Sure. It was morning, on November 24th.
GetHuman: Did you reach out to Google Play, and if so, how?
GetHuman: And which of these common Google Play customer issues best describes the reason you wanted to talk to them?
(Shows ~sparrow a list of common Google Play problems)
~sparrow: "Update Account Information" was why I was trying to call.
~sparrow's review of Google Play customer service
GetHuman: So how would you sum up your experience for GetHuman's Google Play customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sparrow: I Uninstalled the app called fast food nutrition by mistake a few minutes ago. when I tried to reinstall it, they wanted to charge me $*.**! I am not paying for an app that I have had for YEARS! please fix this and reply to me asap. thanks.*This is what I sent to the developer. It came back undeliverable. I went to their website, but it was effectively gone. I called Google. HUGE MISTAKE! Even tho I explained to them many times how I tried to contact the developer and couldn't get through, Google refused to accept any responsibility for an app they STILL SELL!They kept passing the buck and blaming the developer and we're completely UNWILLING to solve the problem. The guy wouldn't even give me am employee *, last initial or anything. He said he was the highest support level. WRONG! He was the first and only flunkie supervisor I spoke to. I sled him if he owned Google and he refused to answer. I am so tired of corporate idiots reading scripts and having chips on their shoulders fro
GetHuman: Let's quantify your experience contacting Google Play. On a scale of 1 to 5, how easy is it go get help on a Google Play problem?
~sparrow: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sparrow: I'd give them a five out of five on communication.
GetHuman: And what about Google Play's ability to quickly and effectively address your problem?
~sparrow: For that I would say five out of five.
GetHuman: And finally- any advice for other Google Play customers?
~sparrow: Call them early in the day or late. Don't forget any personal or account information you might need for Google Play to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sparrow taken from his Google Play customer service problem that occurred on November 24th, 2017.