Google Play: The person I spoke with gave me clear advise th...
A Google Play customer review by GetHuman user ~joan ullman from November 19th, 2017
Background on ~joan ullman's case
GetHuman: ~joan ullman - can you tell our other Google Play customers when your case took place?
~joan ullman: Sure. It was late at night, on November 12th.
GetHuman: Did you reach out to Google Play, and if so, how?
GetHuman: And which of these common Google Play customer issues best describes the reason you wanted to talk to them?
(Shows ~joan ullman a list of common Google Play problems)
~joan ullman: "Update Account Information" was why I was trying to call.
~joan ullman's review of Google Play customer service
GetHuman: So how would you sum up your experience for GetHuman's Google Play customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~joan ullman: The person I spoke with gave me clear advise that solved my question of how to use my chromecast. But an hour later, my chromecast no longer worked at all.
GetHuman: Let's quantify your experience contacting Google Play. On a scale of 1 to 5, how easy is it go get help on a Google Play problem?
~joan ullman: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~joan ullman: I'd give them a five out of five on communication.
GetHuman: And what about Google Play's ability to quickly and effectively address your problem?
~joan ullman: For that I would say two out of five.
GetHuman: And finally- any advice for other Google Play customers?
~joan ullman: Call them early in the day or late. Don't forget any personal or account information you might need for Google Play to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~joan ullman taken from his Google Play customer service problem that occurred on November 12th, 2017.