Google Play: There is no help available anywhere. I keep ge...
A Google Play customer review by GetHuman user GetHuman-100247 from November 23rd, 2017
Background on GetHuman-100247's case
GetHuman: GetHuman-100247 - can you tell our other Google Play customers when your case took place?
GetHuman-100247: Yeah. It was evening, on November 13th.
GetHuman: Did you reach out to Google Play, and if so, how?
GetHuman: And which of these common Google Play customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-100247 a list of common Google Play problems)
GetHuman-100247: "Update Account Information" was why I was trying to call.
GetHuman-100247's review of Google Play customer service
GetHuman: So how would you sum up your experience for GetHuman's Google Play customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-100247: There is no help available anywhere. I keep getting overcharged and will not buy any more google product because you dont give service. I spend hundreds every month but no more. You shluld be ashamed for the poor service levels you offer.
GetHuman: Let's quantify your experience contacting Google Play. On a scale of 1 to 5, how easy is it go get help on a Google Play problem?
GetHuman-100247: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-100247: I'd give them a five out of five on communication.
GetHuman: And what about Google Play's ability to quickly and effectively address your problem?
GetHuman-100247: For that I would say two out of five.
GetHuman: And finally- any advice for other Google Play customers?
GetHuman-100247: Call them early in the day or late. Don't forget any personal or account information you might need for Google Play to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-100247 taken from his Google Play customer service problem that occurred on November 13th, 2017.