Google Play: They didn't fix my problem and I'm pretty upset...
A Google Play customer review by GetHuman user ~Binky from November 21st, 2017
Background on ~Binky's case
GetHuman: ~Binky - can you tell our other Google Play customers when your case took place?
~Binky: Yeah. It was morning, on November 18th.
GetHuman: Did you reach out to Google Play, and if so, how?
GetHuman: And which of these common Google Play customer issues best describes the reason you wanted to talk to them?
(Shows ~Binky a list of common Google Play problems)
~Binky: "Update Account Information" was why I was trying to call.
~Binky's review of Google Play customer service
GetHuman: So how would you sum up your experience for GetHuman's Google Play customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Binky: They didn't fix my problem and I'm pretty upset about that* I must get a new gmail account but they won't transfer over my books and apps, even though they can positively ID me... but service was prompt and they were nice about it.
GetHuman: Let's quantify your experience contacting Google Play. On a scale of 1 to 5, how easy is it go get help on a Google Play problem?
~Binky: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Binky: I'd give them a two out of five on communication.
GetHuman: And what about Google Play's ability to quickly and effectively address your problem?
~Binky: For that I would say five out of five.
GetHuman: And finally- any advice for other Google Play customers?
~Binky: Call them early in the day or late. Don't forget any personal or account information you might need for Google Play to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Binky taken from his Google Play customer service problem that occurred on November 18th, 2017.