Google Play: Very unhappy with the service I received...
A Google Play customer review by GetHuman user ~wes kada from November 20th, 2017
Background on ~wes kada's case
GetHuman: ~wes kada - can you tell our other Google Play customers when your case took place?
~wes kada: Yeah. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Google Play, and if so, how?
GetHuman: And which of these common Google Play customer issues best describes the reason you wanted to talk to them?
(Shows ~wes kada a list of common Google Play problems)
~wes kada: "Technical Support" was why I was trying to call.
~wes kada's review of Google Play customer service
GetHuman: So how would you sum up your experience for GetHuman's Google Play customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~wes kada: Very unhappy with the service I received ... I was transferd * times and put on hold more than ** times. Why does it take ** hours to receive a credit but get charged instintly when google needs there funds? The first time when I called it took them almost ** min to get me a credit for an error google made. I spend a lot of money with goggle and to be treated like they don't needs my business only makes want to spend my money with APPLE. This would have never happened there and thank yourself for this bad review and the loss of my busines
GetHuman: Let's quantify your experience contacting Google Play. On a scale of 1 to 5, how easy is it go get help on a Google Play problem?
~wes kada: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~wes kada: I'd give them a five out of five on communication.
GetHuman: And what about Google Play's ability to quickly and effectively address your problem?
~wes kada: For that I would say four out of five.
GetHuman: And finally- any advice for other Google Play customers?
~wes kada: Call them early in the day or late. Don't forget any personal or account information you might need for Google Play to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~wes kada taken from his Google Play customer service problem that occurred on November 12th, 2017.