Google Play: Youtube app will not upgrade
A Google Play customer review by GetHuman user GetHuman-noahngo from December 1st, 2017
Background on GetHuman-noahngo's case
GetHuman: GetHuman-noahngo - can you tell our other Google Play customers when your case took place?
GetHuman-noahngo: Yup. It was evening, on November 28th.
GetHuman: Did you reach out to Google Play, and if so, how?
GetHuman: And which of these common Google Play customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-noahngo a list of common Google Play problems)
GetHuman-noahngo: "Recover Account" was why I was trying to call.
GetHuman-noahngo's review of Google Play customer service
GetHuman: So how would you sum up your experience for GetHuman's Google Play customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-noahngo: Youtube app will not upgrade
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-noahngo: My Youtube App was acting up this morning, I can't even remember why. I uninstalled or apparently downgraded the Youtube App. Now it wont upgrade at all! I tried everything with the troubleshooting. Turned on and off. Deleted cache from app. Nothing worked. I could just stay with the downgraded Youtube. But I'm very much not a fan of the setup and would like to upgrade, if I only could though. Help
GetHuman: Let's quantify your experience contacting Google Play. On a scale of 1 to 5, how easy is it go get help on a Google Play problem?
GetHuman-noahngo: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-noahngo: I'd give them a three out of five on communication.
GetHuman: And what about Google Play's ability to quickly and effectively address your problem?
GetHuman-noahngo: For that I would say two out of five.
GetHuman: And finally- any advice for other Google Play customers?
GetHuman-noahngo: Call them early in the day or late. Don't forget any personal or account information you might need for Google Play to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-noahngo taken from his Google Play customer service problem that occurred on November 28th, 2017.