Google: Complaint

A Google customer review by GetHuman user GetHuman-8053403 from December 1st, 2017

Background on GetHuman-8053403's case

GetHuman: GetHuman-8053403 - can you tell our other Google customers when your case took place?
GetHuman-8053403: Yup. It was late at night, on November 29th.
GetHuman: Did you reach out to Google, and if so, how?
GetHuman-8053403: I used the 650-253-0000 number I found for on the GetHuman Google customer phone number page I was on: Google Customer Service Phone Number
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-8053403 a list of common Google problems
GetHuman-8053403: "Remove review" was why I was trying to call.

GetHuman-8053403's review of Google customer service

GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-8053403: Complaint
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-8053403: Bad weather here in Ca. So I googled...Big bear ca weather today.....a warning pops up IN GRAY PRINT THAT IS TOO HARD TO READ. WHAT IS WRONG WITH GOOD OLD BLACK LETTERS? I hear people complain about this ALL THE TIME!!!!! So irritating. Why? Why Why? Why don't you use BLACK? Not gray!!!!!
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
GetHuman-8053403: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-8053403: I'd give them a one out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
GetHuman-8053403: For that I would say two out of five.
GetHuman: And finally- any advice for other Google customers?
GetHuman-8053403: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-8053403 taken from his Google customer service problem that occurred on November 29th, 2017.

Google

1.56 of 5 stars | 732 reviews
Google ReviewsGoogle's Phone NumberAll Google contact infoGeneral Google customer service info
GetHuman-8053403's Google Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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