Google: I have ** bogus charges to my account from goog...

A Google customer review by GetHuman user ~Kenetta Herrin from November 24th, 2017

Background on ~Kenetta Herrin's case

GetHuman: ~Kenetta Herrin - can you tell our other Google customers when your case took place?
~Kenetta Herrin: Yes I can. It was late at night, on November 21st.
GetHuman: Did you reach out to Google, and if so, how?
~Kenetta Herrin: I used the 650-253-0000 number I found for on the GetHuman Google customer phone number page I was on: Google Customer Service Phone Number
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~Kenetta Herrin a list of common Google problems)
~Kenetta Herrin: "Refund or Suspicious Charges" was why I was trying to contact.

~Kenetta Herrin's review of Google customer service

GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kenetta Herrin: I have ** bogus charges to my account from google music and I have been on hold * hours and no assistance.
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~Kenetta Herrin: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kenetta Herrin: I'd give them a one out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~Kenetta Herrin: For that I would say five out of five.
GetHuman: And finally- any advice for other Google customers?
~Kenetta Herrin: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kenetta Herrin taken from his Google customer service problem that occurred on November 21st, 2017.

Google

1.56 of 5 stars | 732 reviews

~Kenetta Herrin's Google Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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