I have tried several times to contact google to...
A Google customer review by GetHuman user ~anonymous from November 25th, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other Google customers when your case took place?
~anonymous: Sure. It was morning, on November 18th.
GetHuman: Did you reach out to Google, and if so, how?
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Google problems)
~anonymous: "Cancel subscription" was why I was trying to call.
~anonymous's review of Google customer service
GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: I have tried several times to contact google to no avail. They disabled my account for no apparent reason and I later discovered I had a virus and may have been hacked. Can't get in touch with any human to have them reopen my account. Waiting on important emails from potential employers and family members! Everything is saved in that account and drive and everything is linked to it. I can't access ANY of what I need without it and I can't get anyone to talk to me! I'm about ready to get with a lawyer
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~anonymous: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a three out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other Google customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Google customer service problem that occurred on November 18th, 2017.