Google: I waited for over * hours,and no one picked up...
A Google customer review by GetHuman user ~kean cronin from November 20th, 2017
Background on ~kean cronin's case
GetHuman: ~kean cronin - can you tell our other Google customers when your case took place?
~kean cronin: Yes I can. It was evening, on November 15th.
GetHuman: Did you reach out to Google, and if so, how?
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~kean cronin a list of common Google problems)
~kean cronin: "Complaint" was why I was trying to call.
~kean cronin's review of Google customer service
GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kean cronin: I waited for over * hours,and no one picked up?!!!!!!!!??????? Google owes me a trip to cancun or something for wasting that much of my time!!!!
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~kean cronin: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kean cronin: I'd give them a four out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~kean cronin: For that I would say three out of five.
GetHuman: And finally- any advice for other Google customers?
~kean cronin: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kean cronin taken from his Google customer service problem that occurred on November 15th, 2017.