If Google can't provide support for there own E...
A Google customer review by GetHuman user ~Phil Tarnofsky from November 24th, 2017
Background on ~Phil Tarnofsky's case
GetHuman: ~Phil Tarnofsky - can you tell our other Google customers when your case took place?
~Phil Tarnofsky: Yes. It was afternoon, on November 21st.
GetHuman: Did you reach out to Google, and if so, how?
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~Phil Tarnofsky a list of common Google problems)
~Phil Tarnofsky: "Update Account Information" was why I was trying to call.
~Phil Tarnofsky's review of Google customer service
GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Phil Tarnofsky: If Google can't provide support for there own Email Service , they should go **** Themselves.*I have waited for over four hours for a customer service representative?? **There online password doesn't work period. I don't care what they say.**Stupid, stupid stupid.**Phil Tarnofsky**** *** ****
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~Phil Tarnofsky: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Phil Tarnofsky: I'd give them a one out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~Phil Tarnofsky: For that I would say four out of five.
GetHuman: And finally- any advice for other Google customers?
~Phil Tarnofsky: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Phil Tarnofsky taken from his Google customer service problem that occurred on November 21st, 2017.