Google: Sat on hold for an hour and ** minutes only to...

A Google customer review by GetHuman user ~Anonymous from November 25th, 2017

Background on ~Anonymous's case

GetHuman: ~Anonymous - can you tell our other Google customers when your case took place?
~Anonymous: Yup. It was late at night, on November 22nd.
GetHuman: Did you reach out to Google, and if so, how?
~Anonymous: I used the 650-253-0000 number I found for on the GetHuman Google customer phone number page I was on: Google Customer Service Phone Number
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Google problems)
~Anonymous: "Billing" was why I was trying to contact.

~Anonymous's review of Google customer service

GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Sat on hold for an hour and ** minutes only to be directed to a site where I had to fill in my information and request a call from support. Support called back a few seconds later and it was a foreigner (surprise surprise) who couldn't hear or understand me and hung up. Sent in a second request and someone in the U.S. called back but couldn't help with my situation. What a waste of time.
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~Anonymous: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a three out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~Anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other Google customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Google customer service problem that occurred on November 22nd, 2017.

Google

1.56 of 5 stars | 732 reviews

~Anonymous's Google Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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