Great West Health: No help at all. Asked for information I didn't...
A Great West Health customer review by GetHuman user GetHuman-401006 from November 17th, 2017
Background on GetHuman-401006's case
GetHuman: GetHuman-401006 - can you tell our other Great West Health customers when your case took place?
GetHuman-401006: Sure. It was afternoon, on November 10th.
GetHuman: Did you reach out to Great West Health, and if so, how?
GetHuman: And which of these common Great West Health customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-401006 a list of common Great West Health problems)
GetHuman-401006: "Update account information" was why I was trying to call.
GetHuman-401006's review of Great West Health customer service
GetHuman: So how would you sum up your experience for GetHuman's Great West Health customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-401006: No help at all. Asked for information I didn't have and can't get. What happened to them asking for a pharmacy NPI
GetHuman: Let's quantify your experience contacting Great West Health. On a scale of 1 to 5, how easy is it go get help on a Great West Health problem?
GetHuman-401006: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-401006: I'd give them a two out of five on communication.
GetHuman: And what about Great West Health's ability to quickly and effectively address your problem?
GetHuman-401006: For that I would say one out of five.
GetHuman: And finally- any advice for other Great West Health customers?
GetHuman-401006: Call them early in the day or late. Don't forget any personal or account information you might need for Great West Health to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-401006 taken from his Great West Health customer service problem that occurred on November 10th, 2017.