Complaint for Green Dot

A Green Dot customer review by GetHuman user GetHuman-selenape from December 10th, 2017

Background on GetHuman-selenape's case

GetHuman: GetHuman-selenape - can you tell our other Green Dot customers when your case took place?
GetHuman-selenape: Yeah. It was middle of the night, on December 4th.
GetHuman: Did you reach out to Green Dot, and if so, how?
GetHuman-selenape: I used the 866-795-7597 number I found for on the GetHuman Green Dot customer phone number page I was on: Green Dot Customer Service Phone Number
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-selenape a list of common Green Dot problems
GetHuman-selenape: "Setup an account" was why I was trying to call.

GetHuman-selenape's review of Green Dot customer service

GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-selenape: Complaint for Green Dot
GetHuman: Can you tell the rest of us a bit more from what happened on 12/04/17?
GetHuman-selenape: I tried to use my green dot card shortly after activating it and the website I was placing an order on said it could not verify my card information.
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
GetHuman-selenape: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-selenape: I'd give them a four out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
GetHuman-selenape: For that I would say one out of five.
GetHuman: And finally- any advice for other Green Dot customers?
GetHuman-selenape: Call them early in the day or late. Don't forget any personal or account information you might need for Green Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-selenape taken from his Green Dot customer service problem that occurred on December 4th, 2017.

Green Dot

1.48 of 5 stars | 352 reviews
Green Dot ReviewsGreen Dot's Phone NumberAll Green Dot contact infoGeneral Green Dot customer service info
GetHuman-selenape's Green Dot Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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