Green Dot: Have a hold on my money four days now.wanted re...
A Green Dot customer review by GetHuman user ~IRIC from November 24th, 2017
Background on ~IRIC's case
GetHuman: ~IRIC - can you tell our other Green Dot customers when your case took place?
~IRIC: Yeah. It was late at night, on November 21st.
GetHuman: Did you reach out to Green Dot, and if so, how?
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
(Shows ~IRIC a list of common Green Dot problems)
~IRIC: "Lower my rate" was why I was trying to call.
~IRIC's review of Green Dot customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~IRIC: Have a hold on my money four days now.wanted receipts first set too blury,second OK. Now they say one business day again. Can't understand a refund is a refund.getting nothing but run around.I know $***.** isn't much but at this time of my life its everything.this is a fine way to treat a vet.
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
~IRIC: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~IRIC: I'd give them a four out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
~IRIC: For that I would say one out of five.
GetHuman: And finally- any advice for other Green Dot customers?
~IRIC: Call them early in the day or late. Don't forget any personal or account information you might need for Green Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~IRIC taken from his Green Dot customer service problem that occurred on November 21st, 2017.