Green Dot: Horrible. I wish the fdic would shut them down...
A Green Dot customer review by GetHuman user ~upset Customer from November 19th, 2017
Background on ~upset Customer's case
GetHuman: ~upset Customer - can you tell our other Green Dot customers when your case took place?
~upset Customer: Yes I can. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Green Dot, and if so, how?
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
(Shows ~upset Customer a list of common Green Dot problems)
~upset Customer: "Replacement card" was why I was trying to call.
~upset Customer's review of Green Dot customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~upset Customer: Horrible. I wish the fdic would shut them down. Holding money for ** days when original company who tried to take fumds cancelled and voided transaction. Ruined my christmas for my * year old son. All they can do is say sorry nothing they can do funds will be released **pm Christmas day when Christmas is over. **** Green dot I know they are doing something illegal!!!
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
~upset Customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~upset Customer: I'd give them a four out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
~upset Customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Green Dot customers?
~upset Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Green Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~upset Customer taken from his Green Dot customer service problem that occurred on November 18th, 2017.