Green Dot: I bought * $***.** moneypak and I $***.** one n...
A Green Dot customer review by GetHuman user ~TINA TANUZ from November 20th, 2017
Background on ~TINA TANUZ's case
GetHuman: ~TINA TANUZ - can you tell our other Green Dot customers when your case took place?
~TINA TANUZ: Yes. It was morning, on November 11th.
GetHuman: Did you reach out to Green Dot, and if so, how?
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
(Shows ~TINA TANUZ a list of common Green Dot problems)
~TINA TANUZ: "Lost Item" was why I was trying to call.
~TINA TANUZ's review of Green Dot customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~TINA TANUZ: I bought * $***.** moneypak and I $***.** one none of them worked I am so discussed I need my money back please. TINA TANUZ
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
~TINA TANUZ: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~TINA TANUZ: I'd give them a two out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
~TINA TANUZ: For that I would say one out of five.
GetHuman: And finally- any advice for other Green Dot customers?
~TINA TANUZ: Call them early in the day or late. Don't forget any personal or account information you might need for Green Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~TINA TANUZ taken from his Green Dot customer service problem that occurred on November 11th, 2017.