Green Dot: I bought a card i cannot activate because its...
A Green Dot customer review by GetHuman user GetHuman-abeovism from December 8th, 2017
Background on GetHuman-abeovism's case
GetHuman: GetHuman-abeovism - can you tell our other Green Dot customers when your case took place?
GetHuman-abeovism: Sure. It was afternoon, on December 2nd.
GetHuman: Did you reach out to Green Dot, and if so, how?
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-abeovism a list of common Green Dot problems)
GetHuman-abeovism: "Card Not Working" was why I was trying to call.
GetHuman-abeovism's review of Green Dot customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-abeovism: I bought a card i cannot activate because its "invalid" and now im put on ** hour wait while the sale i bought the card for ends in ** hours
GetHuman: Can you tell the rest of us a bit more from what happened on 12/02/17?
GetHuman-abeovism: I bought a greendot debit visa at a local dollar general, came home and attempted to activate it and I could not register. when I first put the cards information, it said "invalid" so I waited a bit, and tried, waited a bit tried again. now I am told I have to wait ** hours before I can try to activate it again, and the only reason I bought the card was for a sale in ** hours. :(
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
GetHuman-abeovism: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-abeovism: I'd give them a one out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
GetHuman-abeovism: For that I would say three out of five.
GetHuman: And finally- any advice for other Green Dot customers?
GetHuman-abeovism: Call them early in the day or late. Don't forget any personal or account information you might need for Green Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-abeovism taken from his Green Dot customer service problem that occurred on December 2nd, 2017.