Green Dot: I didn't have to wait cuz I can not get a human...
A Green Dot customer review by GetHuman user ~Nat1021 from November 23rd, 2017
Background on ~Nat1021's case
GetHuman: ~Nat1021 - can you tell our other Green Dot customers when your case took place?
~Nat1021: Yes. It was evening, on November 18th.
GetHuman: Did you reach out to Green Dot, and if so, how?
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
(Shows ~Nat1021 a list of common Green Dot problems)
~Nat1021: "Technical support" was why I was trying to call.
~Nat1021's review of Green Dot customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nat1021: I didn't have to wait cuz I can not get a human no matter what choice I pick no matter what * I call... I hvnt had any problems with em till I lost my card and my paycheck is deposit on* this card and wen I reported it lost is the only time I was able to speak to a human and she told me I would receive card n *-* business days and never received it because I am a VIP member and automated system says * wks n have not been able to get ahold of a human since!! Will cancel as soon as I get card and open a bank account ... NEVER GET A GREENDOT CARD FOR DIRECT DEPOIST
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
~Nat1021: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nat1021: I'd give them a four out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
~Nat1021: For that I would say one out of five.
GetHuman: And finally- any advice for other Green Dot customers?
~Nat1021: Call them early in the day or late. Don't forget any personal or account information you might need for Green Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nat1021 taken from his Green Dot customer service problem that occurred on November 18th, 2017.