Green Dot: I got scammed using MoneyPax and couldn't reach...
A Green Dot customer review by GetHuman user ~Pissed Off from November 22nd, 2017
Background on ~Pissed Off's case
GetHuman: ~Pissed Off - can you tell our other Green Dot customers when your case took place?
~Pissed Off: Sure. It was late at night, on November 13th.
GetHuman: Did you reach out to Green Dot, and if so, how?
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
(Shows ~Pissed Off a list of common Green Dot problems)
~Pissed Off: "Card Not Working" was why I was trying to call.
~Pissed Off's review of Green Dot customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pissed Off: I got scammed using MoneyPax and couldn't reach customer service to stop payment. NEVER USE THIS AGAIN.
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
~Pissed Off: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pissed Off: I'd give them a three out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
~Pissed Off: For that I would say four out of five.
GetHuman: And finally- any advice for other Green Dot customers?
~Pissed Off: Call them early in the day or late. Don't forget any personal or account information you might need for Green Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pissed Off taken from his Green Dot customer service problem that occurred on November 13th, 2017.