I have an issue with Green Dot
A Green Dot customer review by GetHuman user GetHuman-debnlen from December 9th, 2017
Background on GetHuman-debnlen's case
GetHuman: GetHuman-debnlen - can you tell our other Green Dot customers when your case took place?
GetHuman-debnlen: Yup. It was afternoon, on December 1st.
GetHuman: Did you reach out to Green Dot, and if so, how?
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-debnlen a list of common Green Dot problems)
GetHuman-debnlen: "Update account information" was why I was trying to call.
GetHuman-debnlen's review of Green Dot customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-debnlen: I have an issue with Green Dot
GetHuman: Can you tell the rest of us a bit more from what happened on 12/01/17?
GetHuman-debnlen: I bought a money pac to add money to my card and then was told the money pac had been used and no one had the number but me.
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
GetHuman-debnlen: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-debnlen: I'd give them a three out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
GetHuman-debnlen: For that I would say two out of five.
GetHuman: And finally- any advice for other Green Dot customers?
GetHuman-debnlen: Call them early in the day or late. Don't forget any personal or account information you might need for Green Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-debnlen taken from his Green Dot customer service problem that occurred on December 1st, 2017.