Green Dot: I never did get through to customer service. Ev...
A Green Dot customer review by GetHuman user GetHuman-322706 from November 11th, 2017
Background on GetHuman-322706's case
GetHuman: GetHuman-322706 - can you tell our other Green Dot customers when your case took place?
GetHuman-322706: Sure. It was evening, on November 5th.
GetHuman: Did you reach out to Green Dot, and if so, how?
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-322706 a list of common Green Dot problems)
GetHuman-322706: "Update account information" was why I was trying to call.
GetHuman-322706's review of Green Dot customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-322706: I never did get through to customer service. Everyday all day the recording would say "your estimate wait time is ** minutes and it continue to ** minutes, ** minutes. This is a lousy company. If customer service don't want to wait on the customer they should stop selling the greendots.
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
GetHuman-322706: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-322706: I'd give them a one out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
GetHuman-322706: For that I would say four out of five.
GetHuman: And finally- any advice for other Green Dot customers?
GetHuman-322706: Call them early in the day or late. Don't forget any personal or account information you might need for Green Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-322706 taken from his Green Dot customer service problem that occurred on November 5th, 2017.