Green Dot: **** I was contacted by phone number...
A Green Dot customer review by GetHuman user ~chefmooney from November 23rd, 2017
Background on ~chefmooney's case
GetHuman: ~chefmooney - can you tell our other Green Dot customers when your case took place?
~chefmooney: Yup. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Green Dot, and if so, how?
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
(Shows ~chefmooney a list of common Green Dot problems)
~chefmooney: "Report a problem" was why I was trying to call.
~chefmooney's review of Green Dot customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~chefmooney: **** I was contacted by phone number *** ***-**** claiming to be Marvin Johnson with the US grants department.***** I was to receive ****.** after making a processing fee of $***.** on a green dot moneypac.***** After making this deposit Marvin said that the Federal reserved grants department would be contacting me. By the name of Mrs. Cathy Smith. After talking with Mrs. Smith another fee was ask to put on one more moneypack card of $***.** and the grant money would be approve in ** minutes, well no money yet.***** The number they use were *** ***-****, *** ***-**** and * *** ***-********* Just to add I call moneypak told them about the scam they I could put five hundred dollars back on the card I would get my money back, the voice sound so familiar with the moneypak.***** Why would I put five hundred dollars more to get $***.** back***** If you could trace the card numbers I have we can find the scammers.,***** I have the cards and rec
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
~chefmooney: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~chefmooney: I'd give them a four out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
~chefmooney: For that I would say one out of five.
GetHuman: And finally- any advice for other Green Dot customers?
~chefmooney: Call them early in the day or late. Don't forget any personal or account information you might need for Green Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~chefmooney taken from his Green Dot customer service problem that occurred on November 18th, 2017.