Green Dot: Indians you can't understand half the time.*I h...
A Green Dot customer review by GetHuman user ~scott meador from November 3rd, 2017
Background on ~scott meador's case
GetHuman: ~scott meador - can you tell our other Green Dot customers when your case took place?
~scott meador: Yes I can. It was afternoon, on October 28th.
GetHuman: Did you reach out to Green Dot, and if so, how?
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
(Shows ~scott meador a list of common Green Dot problems)
~scott meador: "Lost Item" was why I was trying to call.
~scott meador's review of Green Dot customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~scott meador: Indians you can't understand half the time.*I have been calling for over * weeks to resove a problem with their online bill pya service. I have used it in the past successfully. then one month they removed money from my account for two payments but he payments never completed. They showing as processing on the billpay page.*After requesting a refund it has been ** days and still waiting. Every day i call and they tell me they guarantee it will be posted to my account tonight at **pm when processing is done. How lucky that they close at *pm.
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
~scott meador: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~scott meador: I'd give them a one out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
~scott meador: For that I would say four out of five.
GetHuman: And finally- any advice for other Green Dot customers?
~scott meador: Call them early in the day or late. Don't forget any personal or account information you might need for Green Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~scott meador taken from his Green Dot customer service problem that occurred on October 28th, 2017.