Green Dot: It now says select option * to activate your ca...
A Green Dot customer review by GetHuman user ~PissedOff from November 22nd, 2017
Background on ~PissedOff's case
GetHuman: ~PissedOff - can you tell our other Green Dot customers when your case took place?
~PissedOff: Yes. It was morning, on November 21st.
GetHuman: Did you reach out to Green Dot, and if so, how?
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
(Shows ~PissedOff a list of common Green Dot problems)
~PissedOff: "Cancel order" was why I was trying to call.
~PissedOff's review of Green Dot customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PissedOff: It now says select option * to activate your card which simply says go to the website...bye...click. You now need to select * which is the tax department. Once I got to the tax department they simply transferred me to the automated system that hung up on me. Five hangups on me so far. I still haven't gotten this fricken gift card registered because they want my date of birth (no way), my social security number (no way), my address (no way).**There is a special place in **** for companies like this.
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
~PissedOff: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PissedOff: I'd give them a four out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
~PissedOff: For that I would say one out of five.
GetHuman: And finally- any advice for other Green Dot customers?
~PissedOff: Call them early in the day or late. Don't forget any personal or account information you might need for Green Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~PissedOff taken from his Green Dot customer service problem that occurred on November 21st, 2017.