Green Dot: It's now been ** days since i've had access to...
A Green Dot customer review by GetHuman user ~Jay from November 23rd, 2017
Background on ~Jay's case
GetHuman: ~Jay - can you tell our other Green Dot customers when your case took place?
~Jay: Yup. It was evening, on November 16th.
GetHuman: Did you reach out to Green Dot, and if so, how?
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
(Shows ~Jay a list of common Green Dot problems)
~Jay: "Update account information" was why I was trying to call.
~Jay's review of Green Dot customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jay: It's now been ** days since i've had access to my account. They never sent me a new card and I closed my account and still haven't received my check for the balance of money I had in my account. Wondering if it is a scam at this point.
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
~Jay: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jay: I'd give them a one out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
~Jay: For that I would say four out of five.
GetHuman: And finally- any advice for other Green Dot customers?
~Jay: Call them early in the day or late. Don't forget any personal or account information you might need for Green Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jay taken from his Green Dot customer service problem that occurred on November 16th, 2017.