Green Dot: Its been months since I've purchased this card...
A Green Dot customer review by GetHuman user ~billie stephens from November 28th, 2017
Background on ~billie stephens's case
GetHuman: ~billie stephens - can you tell our other Green Dot customers when your case took place?
~billie stephens: Yes. It was afternoon, on November 19th.
GetHuman: Did you reach out to Green Dot, and if so, how?
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
(Shows ~billie stephens a list of common Green Dot problems)
~billie stephens: "Lost Item" was why I was trying to call.
~billie stephens's review of Green Dot customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~billie stephens: Its been months since I've purchased this card and still can't activate it. I've tried to contact greendot numerous times. My next step is to contact my lawyer.
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
~billie stephens: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~billie stephens: I'd give them a one out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
~billie stephens: For that I would say three out of five.
GetHuman: And finally- any advice for other Green Dot customers?
~billie stephens: Call them early in the day or late. Don't forget any personal or account information you might need for Green Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~billie stephens taken from his Green Dot customer service problem that occurred on November 19th, 2017.