My green dot card is for payroll purposes auto...
A Green Dot customer review by GetHuman user ~td68 from November 26th, 2017
Background on ~td68's case
GetHuman: ~td68 - can you tell our other Green Dot customers when your case took place?
~td68: Yeah. It was morning, on November 22nd.
GetHuman: Did you reach out to Green Dot, and if so, how?
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
(Shows ~td68 a list of common Green Dot problems)
~td68: "Overcharge/Strange charge" was why I was trying to call.
~td68's review of Green Dot customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~td68: My green dot card is for payroll purposes auto deposit only. My card was locked with my money on it for no prior given reason. Then I was told I would hvto pay an additional $**.** to get a new card within a week and that my auto deposit applies to the "NEW" card, but its been a week I still have no new card and now I have no way to access my paycheck. The phone numbers to contact green dot customer service are all dead end. I cant get through to a customer service rep because my old card is locked and I don't hv my new one?? This is a nightmare.
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
~td68: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~td68: I'd give them a one out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
~td68: For that I would say two out of five.
GetHuman: And finally- any advice for other Green Dot customers?
~td68: Call them early in the day or late. Don't forget any personal or account information you might need for Green Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~td68 taken from his Green Dot customer service problem that occurred on November 22nd, 2017.