Green Dot: My silver strip from money pak came off can't a...

A Green Dot customer review by GetHuman user GetHuman120999 from December 10th, 2017

Background on GetHuman120999's case

GetHuman: GetHuman120999 - can you tell our other Green Dot customers when your case took place?
GetHuman120999: Yes I can. It was afternoon, on December 9th.
GetHuman: Did you reach out to Green Dot, and if so, how?
GetHuman120999: I used the 866-795-7597 number I found for on the GetHuman Green Dot customer phone number page I was on: Green Dot Customer Service Phone Number
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
Shows GetHuman120999 a list of common Green Dot problems
GetHuman120999: "Overcharge/Strange charge" was why I was trying to call.

GetHuman120999's review of Green Dot customer service

GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman120999: My silver strip from money pak came off can't add my money to my debit card
GetHuman: Can you tell the rest of us a bit more from what happened on 12/09/17?
GetHuman120999: I scratched the silver strip and the numbers can't be read on the money pak
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
GetHuman120999: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman120999: I'd give them a one out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
GetHuman120999: For that I would say one out of five.
GetHuman: And finally- any advice for other Green Dot customers?
GetHuman120999: Call them early in the day or late. Don't forget any personal or account information you might need for Green Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman120999 taken from his Green Dot customer service problem that occurred on December 9th, 2017.

Green Dot

1.48 of 5 stars | 352 reviews
Green Dot ReviewsGreen Dot's Phone NumberAll Green Dot contact infoGeneral Green Dot customer service info
GetHuman120999's Green Dot Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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