Green Dot: Run away! Bought their greed dot money pack car...
A Green Dot customer review by GetHuman user ~Fallon from November 17th, 2017
Background on ~Fallon's case
GetHuman: ~Fallon - can you tell our other Green Dot customers when your case took place?
~Fallon: Yes I can. It was morning, on November 11th.
GetHuman: Did you reach out to Green Dot, and if so, how?
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
(Shows ~Fallon a list of common Green Dot problems)
~Fallon: "Card Activation" was why I was trying to call.
~Fallon's review of Green Dot customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fallon: Run away! Bought their greed dot money pack card. After entering in my SS address birthdate and phone, the card could not be activated. **** customer service for ** more mins. they said they could only offer a refund. It has been ** days no money received. CS today says they mailed it out today. They say they are in Pasadena CA. Thought they were overseas? Long story short, they borrowed money from me, made interest on it, got all my personal info and left me holding the bag. Not an ethical business and has no linkage to Paypal like they claim.
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
~Fallon: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fallon: I'd give them a one out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
~Fallon: For that I would say one out of five.
GetHuman: And finally- any advice for other Green Dot customers?
~Fallon: Call them early in the day or late. Don't forget any personal or account information you might need for Green Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Fallon taken from his Green Dot customer service problem that occurred on November 11th, 2017.