Green Dot: They are the worst i have ever came across they...
A Green Dot customer review by GetHuman user ~green dotol from November 13th, 2017
Background on ~green dotol's case
GetHuman: ~green dotol - can you tell our other Green Dot customers when your case took place?
~green dotol: Yup. It was morning, on November 4th.
GetHuman: Did you reach out to Green Dot, and if so, how?
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
(Shows ~green dotol a list of common Green Dot problems)
~green dotol: "Card Not Working" was why I was trying to call.
~green dotol's review of Green Dot customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~green dotol: They are the worst i have ever came across they sell you misprint cards and act like you have done something wrong then they put you on hold for * ******* days. i will writing bad reviews every day until they customer service get better
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
~green dotol: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~green dotol: I'd give them a two out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
~green dotol: For that I would say one out of five.
GetHuman: And finally- any advice for other Green Dot customers?
~green dotol: Call them early in the day or late. Don't forget any personal or account information you might need for Green Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~green dotol taken from his Green Dot customer service problem that occurred on November 4th, 2017.