Green Dot: They closed my account because i loaded *k in...
A Green Dot customer review by GetHuman user ~Eric from November 15th, 2017
Background on ~Eric's case
GetHuman: ~Eric - can you tell our other Green Dot customers when your case took place?
~Eric: Yes I can. It was evening, on November 5th.
GetHuman: Did you reach out to Green Dot, and if so, how?
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
(Shows ~Eric a list of common Green Dot problems)
~Eric: "Billing" was why I was trying to call.
~Eric's review of Green Dot customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Eric: They closed my account because i loaded *k in * days and spent *k. They think everybody is a crook. I asked the supervisor what was her name and she did not know how to spell it!!! I asked which calling center she was associated with and she refused to give out this info. They are in the Philippines and they have no clue what they are doing. When they are providing you with answers they are reading from scripts that are in front of them and they cannot help you with any other issues that are not detailed into their scrits.
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
~Eric: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Eric: I'd give them a three out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
~Eric: For that I would say four out of five.
GetHuman: And finally- any advice for other Green Dot customers?
~Eric: Call them early in the day or late. Don't forget any personal or account information you might need for Green Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Eric taken from his Green Dot customer service problem that occurred on November 5th, 2017.