Green Dot: This company really made me mad!.... Everytime...
A Green Dot customer review by GetHuman user GetHuman-262629 from November 5th, 2017
Background on GetHuman-262629's case
GetHuman: GetHuman-262629 - can you tell our other Green Dot customers when your case took place?
GetHuman-262629: Yes. It was late at night, on October 30th.
GetHuman: Did you reach out to Green Dot, and if so, how?
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-262629 a list of common Green Dot problems)
GetHuman-262629: "Card Not Working" was why I was trying to call.
GetHuman-262629's review of Green Dot customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-262629: This company really made me mad!.... Everytime I called it kept saying I had a security block on the card and gave me another number, then whe I call the other number to remove the block, It said we can not activate your card, call the same number I just got thru calling. I could never get a human and when I did, they couldn't help me. they would transfer me to the same automated machine that was of no help!This was so frustrating!! They need to revamp their whole custoner service approach or close their company period!!! All they doing is creating angry clients! Worst experience I have ever had!!!
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
GetHuman-262629: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-262629: I'd give them a four out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
GetHuman-262629: For that I would say three out of five.
GetHuman: And finally- any advice for other Green Dot customers?
GetHuman-262629: Call them early in the day or late. Don't forget any personal or account information you might need for Green Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-262629 taken from his Green Dot customer service problem that occurred on October 30th, 2017.