Green Dot: their representatives don't speak good English...
A Green Dot customer review by GetHuman user ~rinnie63 from November 20th, 2017
Background on ~rinnie63's case
GetHuman: ~rinnie63 - can you tell our other Green Dot customers when your case took place?
~rinnie63: Yes. It was afternoon, on November 14th.
GetHuman: Did you reach out to Green Dot, and if so, how?
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
(Shows ~rinnie63 a list of common Green Dot problems)
~rinnie63: "Technical support" was why I was trying to call.
~rinnie63's review of Green Dot customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rinnie63: their representatives don't speak good English & they don't understand you either. They avoided answering my questions and when asked to transfer to a real person so I could activate my cards I was moved to the automated phone. No help whatsoever. Everyone had a different answer as to how to activate my grandchildrens cards so they could use them as a temporary credit card without reloading, just disposing of the cards. NO HELP AT ALL - thoroughly disgusted.
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
~rinnie63: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rinnie63: I'd give them a one out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
~rinnie63: For that I would say three out of five.
GetHuman: And finally- any advice for other Green Dot customers?
~rinnie63: Call them early in the day or late. Don't forget any personal or account information you might need for Green Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rinnie63 taken from his Green Dot customer service problem that occurred on November 14th, 2017.