Green Mountain Coffee: I tried to open a new coffee account and your c...
A Green Mountain Coffee customer review by GetHuman user ~movingon from November 14th, 2017
Background on ~movingon's case
GetHuman: ~movingon - can you tell our other Green Mountain Coffee customers when your case took place?
~movingon: Yeah. It was afternoon, on November 9th.
GetHuman: Did you reach out to Green Mountain Coffee, and if so, how?
GetHuman: And which of these common Green Mountain Coffee customer issues best describes the reason you wanted to talk to them?
(Shows ~movingon a list of common Green Mountain Coffee problems)
~movingon: "Complaint" was why I was trying to call.
~movingon's review of Green Mountain Coffee customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Mountain Coffee customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~movingon: I tried to open a new coffee account and your company does not accept .org as the ending on an email address....how else would a non profit sign up. then i called and i was told, she would have to transfer me to a tech or something.....nevermind. i'll find another ft coffee company
GetHuman: Let's quantify your experience contacting Green Mountain Coffee. On a scale of 1 to 5, how easy is it go get help on a Green Mountain Coffee problem?
~movingon: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~movingon: I'd give them a four out of five on communication.
GetHuman: And what about Green Mountain Coffee's ability to quickly and effectively address your problem?
~movingon: For that I would say five out of five.
GetHuman: And finally- any advice for other Green Mountain Coffee customers?
~movingon: Call them early in the day or late. Don't forget any personal or account information you might need for Green Mountain Coffee to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~movingon taken from his Green Mountain Coffee customer service problem that occurred on November 9th, 2017.
Green Mountain Coffee
5.00 of 5 stars | 10 reviews
~movingon's Green Mountain Coffee Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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