Green Mountain Energy: I have been given mistaken information several...
A Green Mountain Energy customer review by GetHuman user ~Kennth from November 23rd, 2017
Background on ~Kennth's case
GetHuman: ~Kennth - can you tell our other Green Mountain Energy customers when your case took place?
~Kennth: Yes I can. It was morning, on November 19th.
GetHuman: Did you reach out to Green Mountain Energy, and if so, how?
GetHuman: And which of these common Green Mountain Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~Kennth a list of common Green Mountain Energy problems)
~Kennth: "Cancel service" was why I was trying to call.
~Kennth's review of Green Mountain Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Mountain Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kennth: I have been given mistaken information several times by the operators and it has cost me dearly. Customer service very unfriendly and powerless to fix their mistakes.
GetHuman: Let's quantify your experience contacting Green Mountain Energy. On a scale of 1 to 5, how easy is it go get help on a Green Mountain Energy problem?
~Kennth: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kennth: I'd give them a five out of five on communication.
GetHuman: And what about Green Mountain Energy's ability to quickly and effectively address your problem?
~Kennth: For that I would say five out of five.
GetHuman: And finally- any advice for other Green Mountain Energy customers?
~Kennth: Call them early in the day or late. Don't forget any personal or account information you might need for Green Mountain Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kennth taken from his Green Mountain Energy customer service problem that occurred on November 19th, 2017.
Green Mountain Energy
4.00 of 5 stars | 6 reviews
~Kennth's Green Mountain Energy Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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