Green Tree Servicing: Avoid this company at all cost.... my loan was...
A Green Tree Servicing customer review by GetHuman user ~rj from November 23rd, 2017
Background on ~rj's case
GetHuman: ~rj - can you tell our other Green Tree Servicing customers when your case took place?
~rj: Sure. It was morning, on November 14th.
GetHuman: Did you reach out to Green Tree Servicing, and if so, how?
GetHuman: And which of these common Green Tree Servicing customer issues best describes the reason you wanted to talk to them?
(Shows ~rj a list of common Green Tree Servicing problems)
~rj: "Extension" was why I was trying to call.
~rj's review of Green Tree Servicing customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Tree Servicing customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rj: Avoid this company at all cost.... my loan was acquired by this company approximately one year ago. I have never been delinquent on a payment and I have always made my payment one month in advance. I have had to call this company every month to have my payments reapplied correctly as they apply my payment to principal and show I am delinquent. This company is very inept and unable to fix this problem. Today when I call I was told by the customer service manager - Casey "I keep giving them changing information on how to apply my payments and I make my payments to early" this situation is still not resolved. I have never had an issue with the other mortgage companies (my loan has been sold twice). I have never changed the way I make my payments, I still make a small additional payment on each payment to be applied to principle and they keep applying my entire payment to "principle only" instead of applying it to my payment. After researching the customer complaint on multipl
GetHuman: Let's quantify your experience contacting Green Tree Servicing. On a scale of 1 to 5, how easy is it go get help on a Green Tree Servicing problem?
~rj: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rj: I'd give them a three out of five on communication.
GetHuman: And what about Green Tree Servicing's ability to quickly and effectively address your problem?
~rj: For that I would say four out of five.
GetHuman: And finally- any advice for other Green Tree Servicing customers?
~rj: Call them early in the day or late. Don't forget any personal or account information you might need for Green Tree Servicing to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rj taken from his Green Tree Servicing customer service problem that occurred on November 14th, 2017.