Green Tree Servicing: Citimortgage in divesting their accounts sold m...
A Green Tree Servicing customer review by GetHuman user ~tickedoff from November 22nd, 2017
Background on ~tickedoff's case
GetHuman: ~tickedoff - can you tell our other Green Tree Servicing customers when your case took place?
~tickedoff: Yes. It was morning, on November 19th.
GetHuman: Did you reach out to Green Tree Servicing, and if so, how?
GetHuman: And which of these common Green Tree Servicing customer issues best describes the reason you wanted to talk to them?
(Shows ~tickedoff a list of common Green Tree Servicing problems)
~tickedoff: "Eligibility question" was why I was trying to call.
~tickedoff's review of Green Tree Servicing customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Tree Servicing customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tickedoff: Citimortgage in divesting their accounts sold me to this piece of **** company. *PM at night I get a "robocall". They cannot follow Federal requirements for sale of Mortgage, nor the required letter they must send as well as Citimortgage. Since their fricking Customer Service is closed* in am they will find a track record starting on them via letter to discontinue telephonic contact, FTC Letter of Complaint, Consumer Financial Protection Agency Complaint and the icing on cake will be complaint to Dept. of Justice. I know Better Business records but does nothing, since Green Tree is not a member. All dissatisfied customers MUST get federal agencies involved in complaints, including useless Congress!
GetHuman: Let's quantify your experience contacting Green Tree Servicing. On a scale of 1 to 5, how easy is it go get help on a Green Tree Servicing problem?
~tickedoff: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tickedoff: I'd give them a two out of five on communication.
GetHuman: And what about Green Tree Servicing's ability to quickly and effectively address your problem?
~tickedoff: For that I would say five out of five.
GetHuman: And finally- any advice for other Green Tree Servicing customers?
~tickedoff: Call them early in the day or late. Don't forget any personal or account information you might need for Green Tree Servicing to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tickedoff taken from his Green Tree Servicing customer service problem that occurred on November 19th, 2017.