Green Tree Servicing: Im trying to set up some kind of pay system so...
A Green Tree Servicing customer review by GetHuman user GetHuman-339343 from November 19th, 2017
Background on GetHuman-339343's case
GetHuman: GetHuman-339343 - can you tell our other Green Tree Servicing customers when your case took place?
GetHuman-339343: Yup. It was evening, on November 15th.
GetHuman: Did you reach out to Green Tree Servicing, and if so, how?
GetHuman: And which of these common Green Tree Servicing customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-339343 a list of common Green Tree Servicing problems)
GetHuman-339343: "Request a loan" was why I was trying to call.
GetHuman-339343's review of Green Tree Servicing customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Tree Servicing customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-339343: Im trying to set up some kind of pay system so my payments can come out of my checking account each month but for some reason I cant get into your system. And your customer service reps are not any help...My wife and I are living in the Philippines and we have no way of mailing our payment to you...You just took over my account and I didnt have this problem with Citi Financial....I dont know why I am having so many problems with your company....You have my phone number and I would like some supervisor to call me so we can work out this problem....
GetHuman: Let's quantify your experience contacting Green Tree Servicing. On a scale of 1 to 5, how easy is it go get help on a Green Tree Servicing problem?
GetHuman-339343: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-339343: I'd give them a five out of five on communication.
GetHuman: And what about Green Tree Servicing's ability to quickly and effectively address your problem?
GetHuman-339343: For that I would say one out of five.
GetHuman: And finally- any advice for other Green Tree Servicing customers?
GetHuman-339343: Call them early in the day or late. Don't forget any personal or account information you might need for Green Tree Servicing to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-339343 taken from his Green Tree Servicing customer service problem that occurred on November 15th, 2017.