Green Tree Servicing: This company assumed our loan. It used to be a...
A Green Tree Servicing customer review by GetHuman user GetHuman-106241 from November 16th, 2017
Background on GetHuman-106241's case
GetHuman: GetHuman-106241 - can you tell our other Green Tree Servicing customers when your case took place?
GetHuman-106241: Sure. It was afternoon, on November 11th.
GetHuman: Did you reach out to Green Tree Servicing, and if so, how?
GetHuman: And which of these common Green Tree Servicing customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-106241 a list of common Green Tree Servicing problems)
GetHuman-106241: "Repayment question" was why I was trying to call.
GetHuman-106241's review of Green Tree Servicing customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Tree Servicing customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-106241: This company assumed our loan. It used to be a mortgage when we first purchased our manufactured home. Now with Green Tree Servicing "owning" the loan, it is listed as an Installment loan! We were not made aware this ever changed until I looked at our credit file through Equifax. Their customer service stinks. They treat you very unprofessionally. They have harassed us when we were late. They even went as far as asking me recently why I would bother buying food for my family or paying my electric bill if I didn't have a home? That is just rude and very uncaring. So now we're going court. I'm paying them no more. At **.**% interest for the last ** years we have paid them over $***,*** for a $**,*** manufactured home. Our balance is still $**,*** plus now we will have fees tacked on. But we are to the point we don't care anymore.
GetHuman: Let's quantify your experience contacting Green Tree Servicing. On a scale of 1 to 5, how easy is it go get help on a Green Tree Servicing problem?
GetHuman-106241: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-106241: I'd give them a three out of five on communication.
GetHuman: And what about Green Tree Servicing's ability to quickly and effectively address your problem?
GetHuman-106241: For that I would say four out of five.
GetHuman: And finally- any advice for other Green Tree Servicing customers?
GetHuman-106241: Call them early in the day or late. Don't forget any personal or account information you might need for Green Tree Servicing to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-106241 taken from his Green Tree Servicing customer service problem that occurred on November 11th, 2017.