Green Tree Servicing: Worst customer service ever. Nobody knows anyt...
A Green Tree Servicing customer review by GetHuman user ~Fed up from November 7th, 2017
Background on ~Fed up's case
GetHuman: ~Fed up - can you tell our other Green Tree Servicing customers when your case took place?
~Fed up: Yeah. It was morning, on October 31st.
GetHuman: Did you reach out to Green Tree Servicing, and if so, how?
GetHuman: And which of these common Green Tree Servicing customer issues best describes the reason you wanted to talk to them?
(Shows ~Fed up a list of common Green Tree Servicing problems)
~Fed up: "Extension" was why I was trying to call.
~Fed up's review of Green Tree Servicing customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Tree Servicing customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fed up: Worst customer service ever. Nobody knows anything and everybody sends you to a different dept. If they think you are late they will harrass you to no end. And no matter what you do, say or ask they won't help you.
GetHuman: Let's quantify your experience contacting Green Tree Servicing. On a scale of 1 to 5, how easy is it go get help on a Green Tree Servicing problem?
~Fed up: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fed up: I'd give them a one out of five on communication.
GetHuman: And what about Green Tree Servicing's ability to quickly and effectively address your problem?
~Fed up: For that I would say one out of five.
GetHuman: And finally- any advice for other Green Tree Servicing customers?
~Fed up: Call them early in the day or late. Don't forget any personal or account information you might need for Green Tree Servicing to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Fed up taken from his Green Tree Servicing customer service problem that occurred on October 31st, 2017.