Greensmoke.com: For * weeks all of their phones have the same m...
A Greensmoke.com customer review by GetHuman user GetHuman-200631 from November 12th, 2017
Background on GetHuman-200631's case
GetHuman: GetHuman-200631 - can you tell our other Greensmoke.com customers when your case took place?
GetHuman-200631: Sure. It was afternoon, on November 10th.
GetHuman: Did you reach out to Greensmoke.com, and if so, how?
GetHuman: And which of these common Greensmoke.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-200631 a list of common Greensmoke.com problems)
GetHuman-200631: "Make a purchase" was why I was trying to call.
GetHuman-200631's review of Greensmoke.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Greensmoke.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-200631: For * weeks all of their phones have the same message that they are "currently in a training seminar" and Live Chat is Offline.*Left a message, sent email and submitted help ticket - haven't heard back from any source.
GetHuman: Let's quantify your experience contacting Greensmoke.com. On a scale of 1 to 5, how easy is it go get help on a Greensmoke.com problem?
GetHuman-200631: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-200631: I'd give them a three out of five on communication.
GetHuman: And what about Greensmoke.com's ability to quickly and effectively address your problem?
GetHuman-200631: For that I would say five out of five.
GetHuman: And finally- any advice for other Greensmoke.com customers?
GetHuman-200631: Call them early in the day or late. Don't forget any personal or account information you might need for Greensmoke.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-200631 taken from his Greensmoke.com customer service problem that occurred on November 10th, 2017.
Greensmoke.com
4.00 of 5 stars | 5 reviews
GetHuman-200631's Greensmoke.com Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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