Greyhound: Coming from ny to Boston older rude Spanish driver

A Greyhound customer review by GetHuman user GetHuman-tarotgyp from December 2nd, 2017

Background on GetHuman-tarotgyp's case

GetHuman: GetHuman-tarotgyp - can you tell our other Greyhound customers when your case took place?
GetHuman-tarotgyp: Yup. It was afternoon, on November 30th.
GetHuman: Did you reach out to Greyhound, and if so, how?
GetHuman-tarotgyp: I used the 800-231-2222 number I found for on the GetHuman Greyhound customer phone number page I was on: Greyhound Customer Service Phone Number
GetHuman: And which of these common Greyhound customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-tarotgyp a list of common Greyhound problems)
GetHuman-tarotgyp: "Make a booking" was why I was trying to call.

GetHuman-tarotgyp's review of Greyhound customer service

GetHuman: So how would you sum up your experience for GetHuman's Greyhound customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-tarotgyp: Coming from ny to Boston older rude Spanish driver
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman-tarotgyp: He approached only me an my family questioning whether we had ticket for our * year old an he yelled at my boyfriend when he only answered an refuse to move away he upset our young kids by threatening to kick us off. I'm uncomfortable an now on bus for close to five others . I don't know his name but grey hound Ny to Boston ten am on Easter is him he needs training or unemployment line spot.
GetHuman: Let's quantify your experience contacting Greyhound. On a scale of 1 to 5, how easy is it go get help on a Greyhound problem?
GetHuman-tarotgyp: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-tarotgyp: I'd give them a one out of five on communication.
GetHuman: And what about Greyhound's ability to quickly and effectively address your problem?
GetHuman-tarotgyp: For that I would say four out of five.
GetHuman: And finally- any advice for other Greyhound customers?
GetHuman-tarotgyp: Call them early in the day or late. Don't forget any personal or account information you might need for Greyhound to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-tarotgyp taken from his Greyhound customer service problem that occurred on November 30th, 2017.


2.45 of 5 stars | 229 reviews

GetHuman-tarotgyp's Greyhound Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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