Greyhound: DO NOT USE GREYHOUND BUS COMPANY! They do not...

A Greyhound customer review by GetHuman user ~Greyhound is awful from November 19th, 2017

Background on ~Greyhound is awful's case

GetHuman: ~Greyhound is awful - can you tell our other Greyhound customers when your case took place?
~Greyhound is awful: Yes I can. It was morning, on November 12th.
GetHuman: Did you reach out to Greyhound, and if so, how?
~Greyhound is awful: I used the 214-849-8966 number I found for on the GetHuman Greyhound customer phone number page I was on: Greyhound Customer Service Phone Number
GetHuman: And which of these common Greyhound customer issues best describes the reason you wanted to talk to them?
Shows ~Greyhound is awful a list of common Greyhound problems
~Greyhound is awful: "Refunds" was why I was trying to call.

~Greyhound is awful's review of Greyhound customer service

GetHuman: So how would you sum up your experience for GetHuman's Greyhound customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Greyhound is awful: DO NOT USE GREYHOUND BUS COMPANY! They do not are at all about the customers and every time we have tried to use this company the bus has been late. The number given here is a call center located in Columbia, South America. They did nothing to help with a current problem and offered me a phone number in Pittsburgh, PA that was not in service.
GetHuman: Let's quantify your experience contacting Greyhound. On a scale of 1 to 5, how easy is it go get help on a Greyhound problem?
~Greyhound is awful: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Greyhound is awful: I'd give them a two out of five on communication.
GetHuman: And what about Greyhound's ability to quickly and effectively address your problem?
~Greyhound is awful: For that I would say three out of five.
GetHuman: And finally- any advice for other Greyhound customers?
~Greyhound is awful: Call them early in the day or late. Don't forget any personal or account information you might need for Greyhound to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Greyhound is awful taken from his Greyhound customer service problem that occurred on November 12th, 2017.

Greyhound

2.45 of 5 stars | 229 reviews
Greyhound ReviewsGreyhound's Phone NumberAll Greyhound contact infoGeneral Greyhound customer service info
~Greyhound is awful's Greyhound Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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