Greyhound: I called and asked a question about changing th...
A Greyhound customer review by GetHuman user ~Hydie Pendleton from November 19th, 2017
Background on ~Hydie Pendleton's case
GetHuman: ~Hydie Pendleton - can you tell our other Greyhound customers when your case took place?
~Hydie Pendleton: Yes I can. It was afternoon, on November 10th.
GetHuman: Did you reach out to Greyhound, and if so, how?
GetHuman: And which of these common Greyhound customer issues best describes the reason you wanted to talk to them?
(Shows ~Hydie Pendleton a list of common Greyhound problems)
~Hydie Pendleton: "Make a booking" was why I was trying to call.
~Hydie Pendleton's review of Greyhound customer service
GetHuman: So how would you sum up your experience for GetHuman's Greyhound customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Hydie Pendleton: I called and asked a question about changing the date of my ticket. They kindly told me it would be $** which I knew, Just wanted to make sure it was ok. :) Happy to know I can leave a day early for holiday
GetHuman: Let's quantify your experience contacting Greyhound. On a scale of 1 to 5, how easy is it go get help on a Greyhound problem?
~Hydie Pendleton: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Hydie Pendleton: I'd give them a five out of five on communication.
GetHuman: And what about Greyhound's ability to quickly and effectively address your problem?
~Hydie Pendleton: For that I would say two out of five.
GetHuman: And finally- any advice for other Greyhound customers?
~Hydie Pendleton: Call them early in the day or late. Don't forget any personal or account information you might need for Greyhound to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Hydie Pendleton taken from his Greyhound customer service problem that occurred on November 10th, 2017.